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If you have reached this page after seeing our website name in your credit card statement, then it is likely one of the following has happened:

A – You or a member of your family have either subscribed or purchased credit for one of our online games. To see a list of our games, please visit www.jagex.com. If you didn’t register personally, please speak to your family members to ensure that they haven’t subscribed or bought credit using your credit card.

B – If neither you nor anyone you know has used your credit card to subscribe or buy credit for one of our games, then it is possible that somebody has acquired your details and has used them to make a fraudulent payment.

If the answer is B, please contact us by sending an e-mail to billinginfo [at] jagex.com and one of our customer service representatives will get back to you as soon as possible. We endeavour to answer all queries within one hour.

Example credit card statement